Sri Lanka’s national carrier, SriLankan Airlines won the “Best Full Service Airline in Central and South Asia” at the Future Travel Experience Asia Awards 2016 in Singapore for the second consecutive year.
“SriLankan Airlines is constantly enhancing and developing the standard of products and services that we provide our valuable customers and we are delighted to win this prestigious award yet again, especially since we have commenced repositioning SriLankan with a greater focus on the Asia-Middle East travel markets. We are in the process of launching services to 11 exciting new destinations in the region before the end of the year” Chairman of SriLankan Airlines Ajith Dias said.
SriLankan was among just five full service airlines which received awards at the prestigious event. The other winners in the Full Service Airline category included Singapore Airlines, Cathay Pacific, Air New Zealand and Qatar Airways.
SriLankan’s CEO Captain Suren Ratwatte said: “The FTE Award is further evidence that we at SriLankan Airlines provide our passengers with a level of service that is truly of world class standard. We recently took delivery of several of the most sophisticated Airbus A330-300 aircraft, and we will be further enhancing our product by inducting two brand new A320neo and three A321neo aircraft in 2017, which will be deployed in our regional markets.”
The Future Travel Experience (FTE) Asia Awards are highly competitive. Winners were chosen by a panel of experts from the airline industry who examine the entire passenger experience comprehensively. Full service airlines were judged on an extensive range of criteria in their products and service, including business class, economy and other classes, long-haul flights, short-haul flights, in-flight entertainment systems, cabin crew service, comfort, food and beverage, consistency of service and overall passenger experience.
The awards ceremony was held at Asia’s largest travel experience trade event, The Future Travel Experience Asia Expo which was held at the Marina Bay Sands in Singapore from 25-26 October and was attended by more than 3,500 senior travel professionals from around the world.